Refund and Returns Policy
At Sambalpuritrends, we are committed to delivering the highest quality products. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below to ensure a seamless return process.
1. Returns
We want you to love what you ordered! If you’re not fully satisfied with your purchase, you can return most items within 14 days from the delivery date for a full refund or exchange.
- Eligibility for Returns:
- Items must be in their original, unworn, and unwashed condition, with all tags and packaging intact.
- Custom or personalized items are not eligible for return unless there is a defect or damage during delivery.
- How to Return:
- To initiate a return, please contact our customer support team at sambalpuritrends.shop@gmail.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send the item back to us.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or not as described.
- We recommend using a trackable shipping service to ensure your return is safely received.
2. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
- Refund Processing Time:
- Please allow up to 7 business days from the date we receive your returned item for your refund to be processed.
- Depending on your payment method, it may take additional time for the funds to reflect in your account.
3. Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as for returns. We will process your exchange as soon as we receive the returned item, and you will be notified of the shipping details for your new product.
4. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will offer a full refund or replacement at no additional cost.
5. Non-Refundable Items
- Gift cards, sale items, and personalized/customized products are non-refundable unless they are defective or damaged.
6. Contact Us
If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or exchange, please reach out to us at: